About Me
I am a seasoned Customer Success executive with over a decade of experience building and scaling high-performing CS organizations at five different early-stage startups. My diverse background includes Customer Success IC and leadership positions across MarTech, HealthTech, E-Commerce, and Recruiting industries, earning me a unique, 360-degree perspective on what it takes to drive sustainable growth through customer advocates.
Now, I partner with companies as a fractional Customer Success leader. I join my clients, acting as an extension of their team, to build a foundation for success through customer journeys, playbooks, dashboards, and a team that knows what is expected of them and is empowered to deliver.
During my time in the industry, I’ve had the opportunity to collaborate with a number of founders hiring their first Customer Success leader. Two challenges emerge consistently:
There is a need for an experienced leader, but a lack of budget to meet senior talent expectations.
There is a budget for senior talent, but a lack of desire from veteran leaders to start from scratch.
By offering fractional Customer Success leadership, I bridge these gaps by providing senior experience without the full-time cost. And, I enjoy starting from scratch.
Why Fractional?
How am I different?
I build it myself.
I roll-up my sleeves to understand your business; implement playbooks I’ve already proven; and set-up foundational processes.
I coach your people.
You invest in the talent you have while leveraging lessons that only experience gives.
I plan my own exit.
When you’re ready to hire or promote a full-time leader, I ensure the transition is smooth and successful.
